Terms of Service – Indar Pet Care Ltd – Last Updated 29/03/2026

This website is operated by Indar Pet Care Ltd. Throughout this site, the terms “we”, “us”, and “our” refer to Indar Pet Care Ltd.

By accessing or using this website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, or notices referenced herein or available by hyperlink. These Terms apply to all users of the site, including customers, vendors, merchants, browsers, and contributors of content.

A Personal Note from Our Family

We’re a small, family-run team, and sometimes that means we might take a short break or travel to meet new suppliers and discover exciting products for your pets.

During these moments, dispatch may take a little longer than usual. Don’t worry—we always let you know in advance on our website, so you’ll know exactly when your order will be sent. Every order will reach you as promised, and we always communicate any changes clearly.

Thank you for supporting our little family business in Kent—your patience and understanding help us bring the very best to your pets, and it really means the world to us.

Scope and Acceptance

By visiting our site or purchasing products, you engage in our “Service” and agree to these Terms.

Any new features, tools, or services added to the website will also be subject to these Terms. We reserve the right to update or modify these Terms at any time, and it is your responsibility to check this page periodically. Continued use of the site constitutes acceptance of any changes.

Our store is hosted on WordPress using WooCommerce, which provides the e-commerce platform allowing us to sell our products.

Using Our Website

  • You confirm that you are of legal age in your country of residence. If you are a minor, you must have parental or guardian consent to use this site.
  • You agree not to use our services for unlawful purposes, violate any laws, or infringe on the rights of others.
  • You must not transmit viruses, malware, or any harmful code.
  • Breach of these terms may result in immediate termination of your access to our services.

Orders and Products

  • All orders are subject to availability.
  • We reserve the right to refuse or cancel any order.
  • Product descriptions, pricing, and availability may change without notice.
  • Colours and images are for reference only; actual product appearance may vary.
  • Prices, promotions, and availability may contain errors. We reserve the right to correct any inaccuracies or omissions.

Pending Payments and Unpaid Invoices – Obligations and Late Fees

  • If you have any outstanding invoices or payments requested via PayPal or other platforms and remain unpaid, we reserve the right to suspend or refuse further orders until the balance is fully settled.
  • Invoices or payment requests must be paid within 14 days of issuance. If payment is not received within this period:
    • Invoice Payment: a late fee of £10 or 5% of the outstanding amount, whichever is greater
    • PayPal or Other Platform Requests: a late fee of £5 per overdue payment request

  • Contact Regarding Pending Payments

    In exceptional cases, if a customer does not respond to emails regarding outstanding payments, we may contact them using the phone number provided when placing the order. This contact will be limited and used solely for the purpose of managing the pending payment. It will not be used for marketing or any other purpose.

By placing an order with us, you agree that any overdue payments and associated late fees must be cleared before new orders are processed or dispatched.

Legal Action for Non-Payment

  • If payment and any applicable late fees are not settled within a reasonable period after the 14-day deadline, we reserve the right to pursue the outstanding balance through legal action in the courts of the United Kingdom.
  • Any costs incurred in recovering the debt, including court fees and legal expenses, will be added to the amount owed.
  • If you are unable to make payment due to force majeure or unexpected circumstances, contact us as soon as possible before the 14-day deadline. Each case will be considered personally by our team, and we may agree to a short extension under mutual arrangement.

Payment and Account Information

  • Payments are processed securely using industry-standard encryption.
  • You must provide current, complete, and accurate information for all transactions.
  • We may limit or cancel orders per person, household, or account at our discretion.
  • Any change or cancellation of an order will be communicated via email or provided contact details.

Shipping and Delivery

  • Delivery times and costs are set out in our Shipping Policy.
  • Estimated delivery times are not guaranteed and may vary.
  • Risk in goods passes to you upon delivery.
  • We are not liable for delays caused by carriers or events beyond our control.

Returns and Refunds

Please see our Returns & Refunds Policy for full details.

Key points include:

  • Cancellation rights under UK Consumer Contracts Regulations 2013.
  • Faulty or incorrect items replaced or refunded, including original delivery costs.
  • Voluntary returns must be unused, unopened, and in resalable condition; return costs are the customer’s responsibility.
  • International returns may have additional conditions and costs.

Condition of Canned and Packaged Goods:

  • Some items, particularly canned or packaged foods, may arrive with minor dents or imperfections due to transport or international handling.
  • Certain products are sourced from trusted suppliers in Germany, Italy, or other countries. Minor cosmetic issues do not affect safety, quality, or suitability.
  • All goods undergo inspection before dispatch, and any item with damage that could compromise contents or safety is removed from sale.
  • By purchasing from us, you acknowledge that slight cosmetic imperfections do not constitute a valid reason for return if contents remain intact.

User Content and Feedback

  • Any comments, reviews, ideas, or submissions you provide may be used by Indar Pet Care Ltd for promotional or marketing purposes.
  • We may edit, publish, distribute, or otherwise use your submissions without obligation to pay or respond.
  • You must not submit content that is unlawful, offensive, defamatory, or infringes others’ rights.
  • You are responsible for the accuracy and legality of your content.

Customer Reviews and Feedback Emails

  • We may send follow-up emails requesting reviews if customers consented at checkout.
  • Customers can opt out at any time by contacting us or using the unsubscribe link.
  • All reviews are moderated and may be used for marketing or displayed on the website.

By submitting a review, you agree that Indar Pet Care Ltd can use your content according to these Terms.

Third-Party Links and Tools

  • We may provide links to third-party websites or tools.
  • We are not responsible for their content, policies, or transactions.
  • Use of third-party tools is at your own risk.

Prohibited Uses

You may not use the site or its content to:

  • Engage in illegal activities, fraud, or violations of regulations.
  • Infringe intellectual property rights.
  • Harass, abuse, discriminate, or defame others.
  • Transmit viruses, malware, or harmful code.
  • Collect personal information of other users without consent.
  • Spam, scrape, phish, or interfere with website security.

We reserve the right to terminate access for violations.

Disclaimer of Warranties and Limitation of Liability

  • The service and products are provided “as is” and “as available” without warranties.
  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for indirect, incidental, or consequential damages, lost profits, or data loss.
  • Liability is limited to the maximum extent permitted by law.

Product Use:

  • Products are intended for pets. Follow all instructions.
  • Indar Pet Care Ltd is not liable for harm from misuse, improper storage, or failure to follow guidelines.

Health & Safety:

  • Certain products, including medications, supplements, or food, may have specific usage or storage instructions. Follow them carefully.

Third-Party Links:

  • We are not responsible for third-party websites. Transactions with them are your responsibility.

No Warranty:

  • We do not guarantee uninterrupted, secure, or error-free service.
  • Use the website at your own risk.

Changes and Updates:

  • We may modify, suspend, or discontinue any part of the website at any time without notice.

Indemnification

You agree to indemnify and hold harmless Indar Pet Care Ltd, its affiliates, officers, employees, and partners from any claims, damages, or costs arising from your violation of these Terms or applicable law.

Termination

  • These Terms are effective until terminated by you or us.
  • We may terminate access immediately if you violate these Terms.
  • Obligations incurred prior to termination survive termination.

Severability

If any provision is unlawful or unenforceable, it will be severed. The remaining provisions remain in full effect.

Governing Law

These Terms are governed by the laws of the United Kingdom.

Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and other posted policies, constitute the entire agreement between you and Indar Pet Care Ltd regarding the use of the website and services.

Contact

Email: contact@indarpet.co.uk
WhatsApp: +44 7594 002380