Terms of Service – IndarPet Ltd

This website is operated by IndarPet Ltd. Throughout this site, the terms “we”, “us” and “our” refer to IndarPet Ltd. By accessing or using this website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, or notices referenced herein or available by hyperlink. These Terms apply to all users of the site, including customers, vendors, merchants, browsers, and contributors of content.

A Personal Note from Our Family

We’re a small, family-run team, and sometimes that means we might be taking a short break or traveling to meet new suppliers and discover exciting products for your pets. During these moments, dispatch may take a little longer than usual. Don’t worry—we always let you know in advance on our website, so you’ll know exactly when your order will be sent. Every order will reach you as promised, and we always communicate any changes clearly.

Thank you for supporting our little family business in Kent—your patience and understanding help us bring the very best to your pets, and it really means the world to us.

Please read these Terms carefully. If you do not agree with any part, you may not use this website or its services.

Scope and Acceptance

By visiting our site or purchasing products, you engage in our “Service” and agree to these Terms. Any new features, tools, or services added to the website will also be subject to these Terms. We reserve the right to update or modify these Terms at any time, and it is your responsibility to check this page periodically. Continued use of the site constitutes acceptance of any changes.

Our store is hosted on WordPress using WooCommerce, which provides the e-commerce platform allowing us to sell our products.

Using Our Website

  • You confirm that you are of legal age in your country of residence. If you are a minor, you must have parental or guardian consent to use this site.

  • You agree not to use our services for unlawful purposes, violate any laws, or infringe on the rights of others.

  • You must not transmit viruses, malware, or any harmful code.

  • Breach of these terms may result in immediate termination of your access to our services.

Orders and Products

  • All orders are subject to availability. We reserve the right to refuse or cancel any order.

  • Product descriptions, pricing, and availability may change without notice.

  • Colours and images are for reference only; actual product appearance may vary.

  • Prices, promotions, and availability may contain errors. We reserve the right to correct any inaccuracies or omissions.

Payment and Account Information

  • Payments are processed securely using industry-standard encryption.

  • You must provide current, complete, and accurate information for all transactions.

  • We may limit or cancel orders per person, household, or account at our discretion.

  • Any change or cancellation of an order will be communicated via email or provided contact details.

Shipping and Delivery

  • Delivery times and costs are set out in our Shipping Policy.

  • Estimated delivery times are not guaranteed and may vary.

  • Risk in goods passes to you upon delivery.

  • We are not liable for delays caused by carriers or events beyond our control.

Returns and Refunds

Please see our Returns & Refunds Policy for full details. Key points include:

  • Cancellation rights under UK Consumer Contracts Regulations 2013.

  • Faulty or incorrect items replaced or refunded including original delivery costs.

  • Voluntary returns must be unused, unopened, and in resalable condition; return costs are the customer’s responsibility.

  • International returns may have additional conditions and costs.

Condition of Canned and Packaged Goods:
While we handle and store all products with the utmost care, some items — particularly canned or packaged foods — may occasionally arrive with minor dents or imperfections due to transport or international handling. In order to offer the best possible quality and variety, certain products are sourced from trusted suppliers in other countries, such as Germany and Italy. As a result, some items may have experienced slight surface dents during international transit. This is a normal occurrence in the logistics process and does not affect the quality, safety, or suitability of the product for consumption. All goods undergo a careful inspection before dispatch, and any item showing damage that could compromise the contents or safety of the product is immediately removed from sale. By purchasing from us, you acknowledge that slight cosmetic imperfections in packaging or tins do not constitute a fault or valid reason for return, provided the contents remain intact and unaffected.

User Content and Feedback

Any comments, reviews, ideas, or submissions you provide may be used by IndarPet Ltd for promotional or marketing purposes.
We may edit, publish, distribute, or otherwise use your submissions without obligation to pay or respond.
You must not submit content that is unlawful, offensive, defamatory, or infringes others’ rights.
You are responsible for the accuracy and legality of your content.

Customer Reviews and Feedback Emails
We may send customers follow-up emails after a purchase to request feedback or product reviews. These emails are sent only if the customer has consented to receive them at checkout. Customers may opt out of receiving review requests at any time by contacting us or using the unsubscribe link provided in the email.

All reviews submitted are subject to our moderation and may be used for marketing, promotional purposes, or displayed on our website. By submitting a review, customers agree to allow IndarPet Ltd to use the content in accordance with these Terms.

Third-Party Links and Tools

We may provide links to third-party websites or tools.
We are not responsible for their content, policies, or any transactions made via third-party sites.
Use of any third-party tools is at your own risk.

Prohibited Uses

You may not use the site or its content to:

  • Engage in illegal activities, fraud, or violate regulations.

  • Infringe intellectual property rights.

  • Harass, abuse, discriminate, or defame others.

  • Transmit viruses, malware, or harmful code.

  • Collect personal information of other users without consent.

  • Spam, scrape, phish, or otherwise interfere with the website’s security.

We reserve the right to terminate access for violations.

Disclaimer of Warranties and Limitation of Liability

The service and products are provided “as is” and “as available” without warranties.
We do not guarantee uninterrupted or error-free service.
We are not liable for indirect, incidental, or consequential damages, lost profits, or data loss.
Liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless IndarPet Ltd, its affiliates, officers, employees, and partners from any claims, damages, or costs arising from your violation of these Terms or applicable law.

Termination

These Terms are effective until terminated by you or us.
We may terminate access immediately if you violate these Terms.
Obligations and liabilities incurred prior to termination survive termination.

Severability

If any provision is deemed unlawful or unenforceable, it will be severed, and the remaining provisions remain in full effect.

Governing Law

These Terms and any agreements regarding our services are governed by the laws of the United Kingdom.

Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and any other posted policies, constitute the entire agreement between you and IndarPet Ltd regarding the use of the website and services.

Disclaimers & Limitation of Liability

General Disclaimer
The information, products, services, and content provided on this website are offered “as is” and “as available.” IndarPet Ltd makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website, products, or services.

Product Use
Products sold on this website are intended for use with pets. You are responsible for following the instructions provided with each product. IndarPet Ltd is not liable for any harm, injury, or damage resulting from misuse, improper storage, or failure to follow the product guidelines.

Health & Safety
Certain products, including pet medications, supplements, or food items, may have specific usage or storage instructions. It is your responsibility to read and follow these instructions carefully. IndarPet Ltd is not responsible for adverse reactions, injuries, or consequences arising from failure to comply with product guidelines.

Limitation of Liability
To the maximum extent permitted by law, IndarPet Ltd, its directors, employees, affiliates, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or personal injury, arising from your use of the website or purchase of products, even if we have been advised of the possibility of such damages.

Third-Party Links
Our website may contain links to third-party websites or services. IndarPet Ltd is not responsible for the content, policies, or practices of third-party websites. You access third-party websites at your own risk, and any transactions or interactions with them are solely between you and the third party.

No Warranty
IndarPet Ltd does not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components. You acknowledge that your use of the website is at your own risk.

Changes and Updates
We reserve the right to modify, suspend, or discontinue any part of the website or its services at any time without notice. We are not liable for any consequences resulting from such modifications or discontinuation.

Contact

For any questions or concerns regarding these Terms:

Email: contact@indarpet.co.uk
WhatsApp: +44 (0)7594002380