At IndarPet Ltd, the safety and well-being of your pets is our top priority. This Product Safety Policy explains how we ensure that all products sold through our website meet high safety standards, how you should use them, and your responsibilities as a customer. By purchasing or using our products, you agree to comply with this policy.

1. Product Safety Standards

  • All products sold by IndarPet Ltd are sourced from reputable suppliers who comply with applicable UK and EU safety regulations.
  • We regularly assess our suppliers and products to ensure compliance with quality, hygiene, and safety standards.
  • Products that may present risks (e.g., small parts, choking hazards, chemical exposure) are clearly labelled with safety instructions and age-appropriate guidance.

2. Product Usage Guidelines

  • Always follow the instructions provided with each product, including dosage, storage, and application instructions.
  • Use products only for their intended purpose. Misuse may cause injury, illness, or property damage.
  • Monitor pets during use of any product, especially toys, collars, or supplements.

3. Food, Treats & Supplements

  • Store food, treats, and supplements according to manufacturer instructions to preserve freshness and prevent spoilage.
  • Check packaging for allergens or ingredients that may cause adverse reactions in your pet.
  • If your pet has a medical condition, consult a qualified veterinarian before introducing new foods or supplements.

4. Medication & Health Products

  • Prescription-only or health-related products must be used according to a veterinarian’s instructions.
  • Keep medications out of reach of children and pets.
  • IndarPet Ltd is not responsible for incorrect administration, dosage errors, or adverse reactions caused by misuse of medications.

5. Toys, Accessories & Equipment

  • Inspect toys, collars, leashes, and equipment regularly for signs of wear or damage. Replace items that are worn, broken, or unsafe.
  • Always supervise pets with toys or equipment that could pose choking, entanglement, or ingestion risks.
  • Do not modify products unless expressly instructed by the manufacturer.

6. Reporting Product Issues

  • If you identify a safety issue, defect, or adverse reaction related to a product, please contact our Customer Care Team immediately at:
    Email: contact@indarpet.co.uk
  • Include photos, batch numbers, and descriptions where possible to help us investigate and resolve the issue.

7. Product Recalls

  • In the event of a product recall, we will inform affected customers via email and update our website with instructions.
  • Customers must follow recall instructions promptly to ensure safety.

8. Limitation of Liability

  • While we take all reasonable steps to ensure product safety, IndarPet Ltd cannot be held liable for injury, illness, or damage resulting from:
    • Misuse of products
    • Failure to follow product instructions
    • Pre-existing health conditions in pets
    • Environmental factors or third-party interference.

9. Customer Responsibility

By purchasing from IndarPet Ltd, you agree to:

  • Use products responsibly and in accordance with manufacturer instructions.

  • Supervise pets where appropriate.

  • Notify us immediately of any concerns, adverse reactions, or product defects.

10. Updates to Policy

We may update this Product Safety Policy at any time to reflect new regulations, product changes, or safety information. The latest version will always be available on our website. Your continued use of our products constitutes acceptance of any updates.

11. Contact

For any questions or concerns regarding these Terms: