At IndarPet Ltd, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, please review our Returns & Refunds Policy below.

  1. Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without providing any reason.

  • How to Cancel: Notify us in writing at contact@indarpet.co.uk within 14 days of receipt.
  • Return of Goods: After notifying us, you have an additional 14 days to return the goods. Products must be returned in unused, unopened, and resalable condition, including all original packaging and labels.
  • Exemptions: This right does not apply to:
    • Perishable goods (e.g., food, treats)
    • Sealed items that are not suitable for return due to health or hygiene reasons once opened
    • Custom-made or personalised products
  1. Faulty or Incorrect Goods

If your order is faulty, damaged, or not as described:

  • Notification: Inform us within 30 days of receipt by emailing contact@indarpet.co.uk. Please include a description and, if possible, photographs of the issue.
  • Resolution: We will offer a replacement, repair, or refund, including the original delivery cost.
  • Return Process: We will provide instructions for returning the faulty or incorrect goods. Return shipping costs will be covered by us.
  1. Voluntary Returns

If you wish to return an order for reasons other than fault or error:

  • Return Costs: You are responsible for the cost of return postage.
  • Condition of Goods: Products must be returned in unused, unopened, and resalable condition, including all packaging.
  • Risk During Return: We recommend using a tracked postal service and retaining proof of postage until the return is processed. IndarPet Ltd is not responsible for items lost or damaged during return shipping if a secure method is not used.
  1. Refunds
  • Processing Time: Refunds will be issued within 14 days of receiving the returned goods.
  • Method: Refunds will be made using the same payment method used for the original purchase.
  • Partial Refunds: We may issue partial refunds if the returned products are not in resalable condition or if only part of the order is returned.
  • Delivery Costs: In the case of faulty or incorrect goods, the original delivery cost will be refunded.
  1. International Returns

For orders shipped outside the United Kingdom:

  • Customers are generally responsible for return shipping costs unless the item is faulty or incorrect.
  • Risk in transit remains with the customer until the goods are received by IndarPet Ltd.
  1. Instructions and Recommendations

To ensure a smooth returns process:

  • Always follow the return instructions provided by our Customer Care Team.
  • Use a tracked postal service whenever possible and retain proof of postage.
  • Ensure products are securely packaged to prevent damage during transit.
  1. Contact Information

For all returns or queries, please contact our Customer Care Team: