At IndarPet Ltd, we are committed to delivering your orders promptly, safely, and transparently. This Shipping & Order Processing Policy explains how we process, dispatch, and deliver orders, including estimated delivery times, costs, coverage areas, and procedures for handling delays, lost or damaged parcels.

  1. Order Processing
  • All orders are processed from our warehouse in Kent, United Kingdom by our logistics team.
  • After placing an order, you will receive an order confirmation email.
  • Once your order has been dispatched, you will receive a dispatch email including tracking information where available.
  • Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next working day.

We work with trusted couriers such as Evri, FedEx,UPS and other leading carriers to ensure reliable delivery.

  1. Delivery Options and Costs
  • Standard Delivery (UK Mainland): £4.99 per order.
  • Free delivery for orders over £59.99.
  • Estimated delivery time: 2–3 working days after dispatch.

Delivery times may vary depending on location, courier schedules, or products requiring special handling. Additional charges may apply for oversized or restricted items; these will be displayed at checkout.

  1. Coverage Areas
  • Standard delivery applies to Mainland UK.
  • For Northern Ireland, Scottish Highlands & Islands, Isle of Man, Scilly Isles, and Channel Islands, delivery may take an additional 1–2 working days.
  • Currently, we do not deliver outside the UK.
  • Please note: additional delivery charges may apply for Northern Ireland, Scottish Highlands & Islands, Isle of Man, Scilly Isles and Channel Islands. If your address is located in one of these areas, we will contact you before dispatch to confirm the final delivery cost and estimated time of arrival.

We always do our best to keep delivery costs fair and transparent for all our customers.

  1. Dispatch and Cut-off Times
  • Orders are processed on working days only.
  • Cut-off times for same-day dispatch vary depending on order volume and courier schedules.
  • Orders placed during weekends or public holidays will be dispatched on the next working day.

We reserve the right to adjust dispatch schedules due to circumstances beyond our control.

  1. Tracking and Delivery Management
  • Once dispatched, you will receive tracking information via email or SMS, if available.
  • You may manage your delivery directly through the courier’s website.
  • Please ensure someone is available to receive your parcel. Parcels left unattended are at your own risk.
  • If tracking is unavailable or incorrect, contact our Customer Care Team for assistance.
  1. Lost, Damaged, or Incorrect Orders
  • Inspect your order upon receipt.
  • If items are missing, damaged, or incorrect, contact us within 7 working days of delivery at:
    Email: contact@indarpet.co.uk
  • We may request photos of the items, packaging, and labels to investigate issues.
  • Claims reported after 7 working days may not be eligible for replacement or refund.
  • Lost parcels will be investigated in cooperation with the courier; investigation may take at least 48 hours.

Please note that we cannot accept responsibility for delays or losses caused by events beyond our control, such as severe weather, strikes, courier issues, or incorrect customer-provided addresses.

  1. Split Shipments
  • Orders containing products requiring different handling (e.g., food and temperature-sensitive items) may be split into multiple parcels.
  • You will receive a separate dispatch email for each parcel.
  1. Products Requiring Special Handling
  • Certain products (e.g., temperature-controlled, restricted, or oversized items) may have additional handling fees and specific delivery requirements.
  • The customer is responsible for following storage instructions upon receipt.
  • Some items may not be deliverable to certain remote areas; such restrictions will be indicated at checkout. 
  1. Failed Deliveries
  • If a parcel cannot be delivered due to incorrect address, absence, or refusal, additional delivery charges may apply.
  • Parcels returned to the warehouse may incur re-shipping fees.
  1. Additional Notes
  • Prices and delivery options are subject to change without prior notice.
  • By placing an order, you agree to pay all applicable shipping costs displayed at checkout.
  • We reserve the right to refuse delivery to certain addresses if courier restrictions apply.
  • Responsibility for parcels passes to the customer once the courier confirms dispatch.
  1. Contact Us

For any questions about shipping, order processing, or delivery issues: