Data Protection Policy – Indar Pet Care Ltd – Last updated 29/03/2026

Introduction

Indar Pet Care Ltd (“Indar Pet”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you:

  • Visit indarpet.co.uk
  • Create an account
  • Place orders
  • Contact us
  • Or otherwise interact with us

Data Controller

Indar Pet Care Ltd (registered company number: 16747650) is the data controller under UK data protection law.

Personal Data We Collect

We collect information you provide and information collected automatically:

Identity

  • Name, title, date of birth (optional)

Contact

  • Email address, billing & delivery addresses, telephone

Order Information

  • Order history, receipts, confirmations, returns

Payment Details

  • Processed by our payment provider (we do not store full card details)

Technical Data

  • IP address, browser & device info, pages visited, search terms, analytics data

Cookies & Similar Technologies

Optional Pet Information

  • Pet breed, dietary needs — helps us personalise recommendations; optional

How We Use Your Data & Lawful Basis

We process personal data only where we have a lawful basis under UK GDPR.

Major processing activities:

  • Orders: Provide & fulfil orders (payment, delivery, refunds) — lawful basis: contract
  • Legal obligations: Tax, accounting, fraud prevention — lawful basis: legal obligation
  • Marketing: Only with consent — lawful basis: consent (or soft opt-in for existing customers)
  • Improvement & fraud prevention: Website, products, services — lawful basis: legitimate interests

Special category personal data

  • If processed, we will set out additional legal basis and safeguards

Cookies and Similar Technologies

  • We use cookies for functionality and analytics.
  • Non-essential cookies require your consent.
  • See our Cookie Policy for full details.
  • You may block/delete cookies via browser settings, but some site features may be affected

Sharing Your Data

  • Shared with trusted third parties providing services on our behalf (delivery, payment, hosting, IT, analytics, marketing)
  • Each acts as a processor under contract and uses your data only to provide services for us
  • We never sell your personal data

Contact Regarding Pending Payments

In exceptional cases, if a customer does not respond to emails regarding outstanding payments, we may contact them using the phone number provided when placing the order. This contact will be limited and used solely for the purpose of managing the pending payment. It will not be used for marketing or any other purpose.

International Transfers

  • If data is transferred outside the UK, appropriate safeguards are ensured (e.g., ICO’s IDTA, UK Addendum to EU SCCs, adequacy decisions)
  • Transfer risk assessments are conducted and documented

Marketing, Reviews, and the Law (PECR)

Marketing Emails & Texts

  • Sent only if you gave consent or soft opt-in applies
  • You can withdraw consent anytime via unsubscribe link or contact: contact@indarpet.co.uk

Customer Reviews & Feedback Emails

  • Follow-up emails may be sent to request reviews if consented at checkout
  • Customers can opt-out anytime
  • Reviews may be used for marketing, promotional purposes, or displayed on the website

Newsletter via MailPoet

  • Name & email collected and processed solely for sending updates, promotions, marketing from IndarPet Ltd
  • Unsubscribe anytime via link or contact: contact@indarpet.co.uk
  • Interaction data (opens, clicks) may be processed to measure engagement and improve communications
  • Lawful basis: consent

Retention of Data

We retain personal data only as long as necessary:

  • Order & transaction records, invoices, accounting: 6 years (or as required by law)
  • Account info for active customers: while active + 2 years after last activity (unless longer retention required)
  • Marketing consents: until withdrawn

For a full retention schedule, contact: contact@indarpet.co.uk

Your Rights

Under UK GDPR, you have rights to:

  • Access, rectification, erasure (right to be forgotten)
  • Restriction of processing, objection, data portability
  • Withdraw consent

To exercise your rights: contact@indarpet.co.uk

  • Response within 1 calendar month (may extend by up to 2 months for complex cases)
  • More info: ico.org.uk

Automated Decision-Making & Profiling

  • We disclose logic, significance, likely consequences, and rights to request human review when applicable

Security

  • Technical & organisational measures: access controls, encryption, secure backups, regular security reviews
  • In case of a breach, we follow ICO guidance

Children

  • Services not directed to children under 13
  • We do not knowingly collect data from children under 13
  • If discovered, data will be deleted

Complaints

Changes to This Policy

  • We may update this policy periodically
  • “Last updated” date shows the most recent revision

Indar Pet Care Ltd
www.indarpet.co.uk
contact@indarpet.co.uk